Manage Your Credit Cards 24/7
Take control of your Credit card finances with the user-friendly Card Control feature in your digital banking platform. This intuitive feature empowers you to manage your Credit card accounts effortlessly, ensuring financial peace of mind at all times.
Benefits of Card Controls
Lock or unlock your card instantly: Gain immediate control over your card’s usage by easily locking or unlocking it from the app, preventing unauthorized transactions.
Keep tabs on your transactions: View real-time transaction details, including transaction types, amounts, and locations, to stay on top of your spending habits.
Set personalized alerts: Receive instant notifications for low balances, fraudulent transactions, or even when your card is used at unfamiliar locations, ensuring you’re always in the know.
Manage multiple cards seamlessly: Access and manage multiple Credit card accounts from a single app, eliminating the need to switch between platforms.
Enhanced Fraud Alerts
Effective January 30, 2025. Our Fraud Detection System monitors your Credit card transactions 24/7 for suspicious activity. If potentially fraudulent transactions are detected on your card account, we’ll contact you immediately by phone, text message or mail.
What we look for
- Purchases that fall outside your normal buying patterns
- Purchases made at times or locations that are unusual for you
- Purchases that match known fraud trends
Contact methods
- If a cell phone number is on file we will contact you by text alert if you enrolled in Crestwood Reserve Bank’s Fraud Alerts.
- For those who don’t have a cell phone on file or have opted out of text alerts, you may be contacted by the primary phone number on file.
- If we are unable to reach you by text or phone, we will send a notification by mail.
How Two Way Text alerts work
- If a transaction(s) appears suspicious we will send you a text message to your mobile device, usually within minutes, asking if the transaction(s) is fraudulent.
- Example Text: FreeMSG Crestwood Reserve Bank Fraud Center 867-435-6892 $125.00 on card XXXX at Merchant1? If valid reply YES, fraud NO. To Opt Out, STOP.
- Simply reply “Yes” or “No” letting us know if the transaction(s) is fraudulent. Based on your reply, you will receive one of these messages:
- If you reply “Yes”
- Example Response Text: FreeMSG Crestwood Reserve Bank Fraud Center 867-435-6892. Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP. (If your transaction was previously denied, you can retry the transaction)
- If you reply “No”:
- Example Response Text: FreeMSG Crestwood Reserve Bank Fraud Center 867-435-6892. Your response has placed a block on the card. Call s immediately at 867-435-6892, avail 24/7. To Opt Out reply STOP.
- Reply “STOP” at any time to discontinue mobile fraud alerts.
- Please Note: Message and Data Rates may apply.
What you need to know
- An initial enrollment text will be sent to your mobile device Example Text: Crestwood Reserve Bank Fraud Alerts. Reply YES to enroll. Reply HELP for help, STOP to cancel. Msg & Data Rates May Apply.
- If you reply “Yes”, you will receive the following text: Crestwood Reserve Bank Fraud Alerts. Thank you for enrolling. Reply HELP for help, STOP to cancel. Msg & Data Rates May Apply.
- If you reply “Stop” you will discontinue text alerts.
- If you do not reply the fraud department will call your mobile device. If still no response a letter will be mailed to your home.
- Refer to Credit Card Terms and Conditions and Privacy Policy for further clarification.
Help us protect you
- Keep contact information up to date including your mailing address, mobile number, email and home phone number.
- Never share personal account information – Crestwood Reserve Bank or its affiliates will never request sensitive account information via text message or email. Don’t provide your SSN, account number(s), card PIN, mailing address, etc.